A company seeks to improve customer experience by integrating a digital assistant into their website which can comprehend and respond to user inquiries naturally through text and voice. Which service should they employ to create this intelligent conversational agent capable of understanding context and engaging with users accordingly?
The service designed for building conversational agents capable of voice and text interactions is Lex. It uses advanced deep learning to offer automatic speech recognition (ASR) and natural language understanding (NLU), allowing the creation of applications with highly interactive user experiences. SageMaker is more suited to general machine learning model development and training; Kendra provides enterprise search powered by machine learning, and DeepLens is a deep learning-enabled video camera for developing and deploying machine learning models.
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