What is the main purpose of a written agreement that specifies required levels of service and support for a product or service?
To create an enforceable legal protection for the customer
To determine the fees associated with the provided services
To provide a path of escalation for interactions
To ensure all parties involved clearly understand their responsibilities
This type of agreement functions to ensure that both parties have a clear understanding of the criteria and standards that govern their engagement. It provides a framework for measuring service quality and accountability, although the other options might address related aspects, they do not accurately reflect the essence of this type of agreement as effectively.
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