After a year of quarterly awareness webcasts and distributing newsletters, a regional bank is still seeing click-through rates on real phishing emails rise from 4 percent to 9 percent in the last quarter. Senior management asks the security manager to upgrade the awareness program to change user behavior quickly and measurably. Which action would BEST strengthen the program to achieve that goal?
Distribute security newsletters with updated phishing examples
Implement a security gamification program
Conduct simulated phishing exercises with feedback for affected users
Simulated phishing campaigns that provide immediate feedback are widely recommended because they give employees realistic, hands-on practice spotting malicious emails, create strong teachable moments, and generate metrics that highlight high-risk users for targeted follow-up training. Organizations that run regular simulations typically see click rates fall sharply over time as employees learn to recognize phishing cues. In comparison, newsletters and periodic meetings are passive, and gamification-while engaging-often lacks exposure to real-looking messages, so it produces less direct improvement in phishing resistance.
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ISC2 CISSP
Security and Risk Management
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