A newly hired CISO at a global financial institution wants to evaluate the effectiveness of the company's security awareness training program. The organization has been conducting quarterly online security awareness training for employees for the past three years, but security incidents related to employee behavior are still occurring at concerning rates. Which method would provide the MOST valuable data to assess the current training program's effectiveness?
Analyzing training completion rates for quarterly security modules
Conducting organization-wide simulated phishing campaigns with tracking metrics across departments
Implementing quarterly security knowledge quizzes after each training session
Distributing annual satisfaction surveys about the security awareness program
Simulated phishing campaigns provide measurable data about how employees respond to actual security threats in real-world scenarios. This method directly tests whether employees are applying their security training knowledge in practice, rather than just completing required training modules. By tracking metrics like click rates, reporting rates, and credential submission rates across different departments and over time, the CISO can identify specific weaknesses in the current training approach and determine which employee groups may need additional or modified training.
While training completion rates (option B) show participation, they don't measure knowledge retention or behavioral change. Quarterly security quizzes (option C) test knowledge but not actual behavior in realistic scenarios. Annual satisfaction surveys (option D) only measure employee perceptions of the training, not its effectiveness in changing security behaviors.
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ISC2 CISSP
Security Assessment and Testing
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