A financial services firm is conducting a full-interruption disaster recovery test, simulating a complete failure of its primary data center. This outage includes the company's internal email servers. The CISO needs to ensure the geographically distributed technical recovery team can coordinate actions and receive immediate updates on system restoration progress. Which communication method would BEST support the real-time needs of the recovery team during this test?
Establish a continuous conference call bridge for all team members for the test duration.
Create a restricted-access group on a public social media platform.
Rely on individual SMS messages between the team lead and each member for updates.
Utilize a pre-configured, out-of-band, cloud-based group messaging channel.
The most appropriate method is an out-of-band, cloud-based group messaging channel. Since the primary data center and its services (like email) are simulated to be offline, an independent, pre-configured channel is essential for real-time coordination. Such platforms allow for immediate, multi-directional communication, file sharing, and status tracking among the technical team. A continuous conference call can be fatiguing and is inefficient for sharing text-based information like logs or commands. Individual SMS messages create information silos and are not suitable for group coordination. A public social media group is inappropriate due to security and privacy risks.
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ISC2 CISSP
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