A financial services company has just detected a sophisticated ransomware attack that is rapidly encrypting files on critical servers. The incident response team has been mobilized, and various department heads are demanding immediate updates and proposing different courses of action. To prevent chaotic, conflicting response efforts and ensure a unified strategy, which action should the incident response manager prioritize FIRST?
The most critical aspect during the response phase is establishing clear communication channels. Effective communication ensures that all stakeholders are informed of the incident status, roles are understood, and coordination between teams occurs seamlessly. This minimizes confusion and aids in resource allocation. While gathering forensic evidence is a vital concurrent action, it depends on a coordinated strategy enabled by clear communication. Implementing policy changes and creating a detailed report are activities that typically occur later in the incident management lifecycle.
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ISC2 CISSP
Security Operations
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