After a surge of phone impersonations seeking restricted data from staff, a security manager decides to educate employees on suspicious callers. Which measure addresses these incidents most effectively?
Restrict international dialing capability across all departmental lines
Set a strict policy requiring periodic passphrase resets for external accounts
Host recurring sessions that demonstrate examples of false callers and reporting steps
Deploy an inbound network scanner that flags potential social engineering attempts
Regular workshops equip staff with the knowledge and confidence to spot unusual requests and follow escalation steps. Other approaches may offer benefits, but they do not address phone impersonation attempts directly or reinforce user preparedness in a sustained way.
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Why are workshops effective for addressing phone impersonation attempts?
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What is social engineering, and how does it relate to phone impersonation?
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What steps should staff follow to report suspicious callers?