A manufacturing organization has experienced repeated attempts by outsiders impersonating internal users through email messages. Which action supports staff readiness to handle these attempts?
Provide regular education sessions that cover how to identify unusual messages and notify designated staff
Extend the data retention timeframe for email logs to preserve historical records
Designate a contact in the IT department responsible for investigating suspicious messages
Add encryption to inbound messages to safeguard data in transit
Providing regular education sessions strengthens employee vigilance and skills to detect unusual messages. The other options involve technical measures or selective oversight without improving overall staff awareness or response competency.
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Why is regular education necessary to combat email impersonation attempts?
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How do phishing and impersonation attacks typically work?
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What should an employee do upon identifying a suspicious email?