A growing organization wants to ensure its technology services are consistently planned, delivered, and improved. They need comprehensive guidelines that address managing resources, handling support issues, and documenting procedures for sustained improvement. Which approach best aligns with these objectives?
A standard governing classified material oversight for military agencies
A checklist for perimeter security settings and access control commands
A set of rules dedicated to controlling card payment transactions and protecting billing records
An established framework that organizes service-related tasks while ensuring each phase is refined over time
Effective service management requires a structured framework that supports every phase—planning, delivery, operation, and continuous improvement. Frameworks like ITIL help unify all IT functions under one model, enabling sustained collaboration and governance. In contrast, other approaches address narrow concerns (e.g., compliance, access control) and lack the breadth to support full-service lifecycle integration.
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What is ITIL and how does it support organizations?
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Why is a framework like ITIL preferred over compliance-only approaches?
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What is the role of continual improvement in ITIL?