Which intervention has published evidence demonstrating a significant improvement in patient satisfaction after discharge from the emergency department (ED)?
Providing printed discharge instructions that use medical terminology exclusively
Delaying electronic transmission of the discharge summary to the patient's primary care provider for one week
Restricting family members from being present during discharge education
A structured follow-up telephone call from ED staff within 24-48 hours of discharge
Studies have found that a structured follow-up telephone call from ED staff, placed within 24-48 hours of discharge, leads to markedly higher "likelihood-to-recommend" and overall satisfaction scores. The call allows clarification of discharge instructions, addresses unanswered questions, and reassures the patient. Merely handing out printed instructions written in complex medical language, barring family members from discharge teaching, or delaying the transmission of the discharge summary to the primary care provider have not been shown to produce similar gains in patient satisfaction.
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