Crucial Exams

BCEN CEN Practice Question

Under federal civil-rights requirements and the National CLAS Standards, what must an emergency department (ED) that receives federal funding do to meet the communication needs of patients with limited English proficiency (LEP)?

  • Offer interpreter services only during regular business hours; after-hours LEP patients may be asked to return when an interpreter is on-site.

  • Maintain a written policy that ensures qualified interpreter services are available at no cost to patients during every hour the ED is open.

  • Translate written discharge instructions but conduct verbal communication in English, provided staff use simple, lay terminology.

  • Routinely allow family members or friends to interpret if the patient consents, eliminating the need for a formal language-access policy.

BCEN CEN
Professional Issues
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