BCEN CEN Practice Question

The correct action is to consistently use the patient's affirmed name ('Leo') and pronouns (he/him). This approach aligns with best practices for providing patient-centered, culturally competent, and gender-affirming care. Using a patient's affirmed name and pronouns builds trust, promotes a safe care environment, and respects the patient's identity. While the legal name must be documented for administrative and billing purposes, it should not be used in verbal communication with the patient once their preference is known. Insisting on using the legal name or requiring proof of a name change can cause distress, create barriers to care, and is considered discriminatory.