Crucial Exams

BCEN CEN Practice Question

An emergency department is experiencing an increase in patient wait times and a decrease in patient satisfaction scores. After a preliminary round of data gathering, the nurse leader organizes a committee to perform a comprehensive review. What is the MOST effective initial action for the committee to take in order to start the process improvement?

  • Immediately expand the staff during peak hours.

  • Conduct a root cause analysis to determine the underlying reasons for the increased wait times and decreased patient satisfaction.

  • Revise the scheduling system for the nursing staff.

  • Implement a top-down change in leadership practices.

BCEN CEN
Professional Issues
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