A patient presents in the emergency department exhibiting significant emotional distress upon receiving a terminal illness diagnosis. What should the nurse prioritize as the initial step in this situational crisis intervention?
Immediately offer a detailed explanation about the prognosis and management plans.
Establish rapport by demonstrating empathy and offering emotional support.
List community and online resources for support and counseling.
Encourage discussing long-term care options and future planning.
The initial step in a situational crisis intervention should be to establish a supportive and empathetic connection with the patient. This foundational approach not only helps in validating the patient's feelings and distress but also builds a therapeutic alliance that is vital for further intervention and guidance. Providing detailed information about prognosis and treatment immediately might overwhelm the patient further, and suggesting resources may be perceived as dismissive if emotional support is not first established.
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BCEN CEN
Mental Health Emergencies
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