An online retailer wants to add a web-based assistant that understands free-form customer questions and produces natural-language answers in real time without using predefined scripts. Which generative AI use case does this scenario represent?
Chatbots
Audio generation
Summarization
Image generation
The scenario describes a conversational interface that interprets customer input and creates responses on the fly, which is the definition of a generative AI chatbot use case. Image generation, audio generation, and text summarization involve producing pictures, speech, or concise versions of documents, none of which match the requirement for an interactive question-and-answer experience.
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