A company wants to automatically create concise summaries of long customer support chat logs to help agents respond faster. Which generative AI use case best fits this requirement?
Summarization
Image generation
Recommendation engines
Chatbots
The task described involves reducing lengthy text into shorter, meaningful versions so agents can review information quickly. This is the classic generative AI use case of summarization. Chatbots focus on interactive dialogue generation, image generation produces visual content, and recommendation engines suggest items to users; none of these directly condense existing text into summaries.
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