AWS Certified AI Practitioner AIF-C01 Practice Question

A company is preparing a training dataset for a generative customer-support chatbot that will serve users world-wide. Which action will most help ensure the dataset is inclusive and diverse?

Use interactions only from the company's top-performing support agents to ensure high-quality responses.
Filter out any samples that contain slang or colloquial phrases to keep the dataset formal.
Collect conversational examples from users in different regions, languages, and demographic groups that match the global audience.
Oversample conversations from the largest existing customer segment so the model is highly accurate for most users.

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Answer Description

Including conversations from users who speak different languages, come from multiple regions, and represent varied demographic groups directly addresses inclusivity and diversity. This practice helps the model learn patterns that generalize across the intended user base. Filtering out slang reduces linguistic variety, oversampling the largest segment skews the model toward majority users, and limiting data to top-performing agents narrows the perspective of the conversations-all of which can reduce inclusivity.

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