You are creating a support ticket for a customer. While they are explaining their PC's symptoms you believe you already know the solution. What should you do?

  • Politely interrupt them and tell them your solution
  • Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
  • Ask the customer to repeat the problem and all the symptoms several times, for clarity.
  • Finish listening to their explanation and then explain the solution

CompTIA A+ 220-902
  • Windows Operating Systems
  • Other Operating Systems & Technologies
  • Security
  • Software Troubleshooting
  • Operational Procedures
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