You are creating a support ticket for a customer. While they are explaining their PC's symptoms you believe you already know the solution. What should you do?
- Finish listening to their explanation and then explain the solution
- Politely interrupt them and tell them your solution
- Ask the customer to repeat the problem and all the symptoms several times, for clarity.
- Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
Your Score:
| Windows Operating Systems | |
| Other Operating Systems & Technologies | |
| Security | |
| Software Troubleshooting | |
| Operational Procedures |
CompTIA A+ 220-902
- Windows Operating Systems
- Other Operating Systems & Technologies
- Security
- Software Troubleshooting
- Operational Procedures
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