You are creating a support ticket for a customer. While they are explaining their PC's symptoms you believe you already know the solution. What should you do?
- Ask the customer to repeat the problem and all the symptoms several times, for clarity.
- Finish listening to their explanation and then explain the solution
- Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
- Politely interrupt them and tell them your solution
Your Score:
| Windows Operating Systems | |
| Other Operating Systems & Technologies | |
| Security | |
| Software Troubleshooting | |
| Operational Procedures |
CompTIA A+ 220-902
- Windows Operating Systems
- Other Operating Systems & Technologies
- Security
- Software Troubleshooting
- Operational Procedures
- This question is filed here
