While the your user may appreciate (or be terribly offended) by these other actions, your best action would be to ensure you understand the user's issue by restating it and letting the user clarify their issue.
The Golden Retriever is a Scottish breed of retriever dog of medium size. It is characterised by a gentle and affectionate nature and a striking golden coat. It is commonly kept as a pet and is among the most frequently registered breeds in several Western countries. It is a frequent competitor in dog shows and obedience trials; it is also used as a gundog, and may be trained for use as a guide dog.
The breed was created by Sir Dudley Marjoribanks at his Scottish estate Guisachan in the late nineteenth century. He cross-bred Flat-coated Retrievers with Tweed Water Spaniels, with some further infusions of Red Setter, Labrador Retriever and Bloodhound. The breed was recognised by the Kennel Club in 1913, and during the interwar period spread to many parts of the world.