A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?

  • Re-establish a new theory or escalate
  • Implement preventative measures
  • Establish a plan of action to resolve the problem
  • Document findings, actions, and outcomes

CompTIA A+ 220-802
  • Operating Systems
  • Security
  • Mobile Devices
  • Troubleshooting
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