A user has reported that their laptop is not charging and often turns off, even when the charger is plugged in. Which of the following is most likely the problem?
If the battery is not charging and the laptop powers off when plugged in, it is most likely an issue with the power cord or DC jack. Remember: Laptops do not convert AC->DC. The power is converted by the power cord before reaching the laptop's DC jack.
This question's topic:
CompTIA A+ 220-802 /
Troubleshooting
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