A user has called the IT Department and states that their computer does not work. Which of the following would be the BEST question to obtain further information?

  • Can you get to the Internet?
  • What exactly does not work?
  • Does the PC turn on?
  • Are you able to sign on?

CompTIA A+ 220-802
  • Operating Systems
  • Security
  • Mobile Devices
  • Troubleshooting
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