A customer is explaining their PC's symptoms, but you already know what the issue is. What should you do?
Politely interrupt them and tell them your solutions.
Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
Ask the customer to repeat the problem and all the symptoms several times, for clarity.
Finish listening to their explanation and then explain the solutions
| Operational Procedures | |
| Networking | |
| Laptops | |
| Printers | |
| PC Hardware |