You work as an IT support technician. A user called the help desk reporting they think their system has been infected by malware. Using best practice procedures for malware removal, what should be your first step?
Before you began any other troubleshooting steps you need to verify that the user’s system is infected with malware. You should investigate and verify malware symptoms then progress through the rest of the steps.
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What are common symptoms of malware infection?
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Why is investigating and verifying malware symptoms important before taking action?
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What are best practices for malware removal after confirming infection?