You are providing technical support from your company’s IT help desk. You receive a desktop alert from the company's social media team indicating an ongoing cyber threat linked to a recent tweet, and a fellow team member sends you a personal message on a social media site with instructions for addressing the issue. What should you do next?
Reply to the social media message to ask for clarification.
Report the issue through your company’s communication channels.
Follow the instructions from the social media message and address the issue.
Ignore external communication and wait for directives.
To maintain both a professional environment and security protocols, you should avoid using personal messaging on social media sites for work-related issues. The correct approach is to use your company’s approved communication channels, such as internal ticketing systems or official email. This ensures that sensitive information is kept secure and any actions taken can be properly documented.
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