While working on resolving a user's network connectivity issue, the technician has tested the network cable, verified network settings, and checked for any software updates. What should be included in the progress notes to ensure clear communication for future follow-up?
System rebooted, antivirus scan performed, user contacted.
Tested network cable, verified network settings, checked for software updates.
User reported the problem, network cable was replaced.
User's computer was restarted, server status was checked.
The correct answer includes all the essential steps that the technician has taken to diagnose the issue. This ensures that anyone reviewing the ticket can understand what has been attempted. Details such as the network cable test, network settings verification, and software update checks are vital for continuity and clarity, allowing other technicians to pick up where the original technician left off or to avoid duplicating efforts.
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Why is it important to include detailed notes like 'tested network cable, verified network settings, checked for software updates' in progress notes?
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What tools can a technician use to test a network cable?
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How does verifying network settings help in resolving connectivity issues?