While working on a Windows 10 machine, a user reports that following the most recent update, their previously stable application is now crashing frequently. As a technician, which action should you take first to resolve the application stability issue?
Increase the RAM capacity of the system.
Perform System Restore to a point before the update was installed.
Conduct a full system virus scan to check for malware.
Re-image the system to its original factory settings.
Rolling back an update is a process that allows the user to return to a previous state before the update was applied. This can help in situations where the new update is causing system instability or application issues. Using System Restore to revert the system to a state before the update is the recommended first step because it can quickly reverse recent system changes without affecting personal files.
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What is System Restore in Windows 10?
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How does rolling back an update address application issues?
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How does System Restore differ from re-imaging the system?