While updating a help-desk ticket about a desktop that will not power on, a junior technician must replace an informal note with one that follows the company's guidelines for clear, concise progress notes. Which revision BEST meets that requirement?
Investigated; stuff is broken; will fix when possible.
12:45 PM - Performed power diagnostics; power supply failed POST. Replacement power supply ordered; ETA 2 PM.
Conducted assessment per SOP 4.3; ΔV <5%. FURTHER ACTION: RMA.
Hey guys, pretty sure the PSU is toast lol, so I'll grab another one later.
Clear and concise progress notes in a ticketing system should be objective, specific, and easy for any team member to understand. A professional note includes details like the time of the update, actions taken, diagnostic results (e.g., "power supply failed POST"), and next steps, such as ordering a replacement part with an ETA. Notes containing slang ("lol", "toast"), vague descriptions ("stuff is broken"), or unexplained technical jargon ("ΔV <5%") are unprofessional and hinder effective communication.
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