The help desk has assigned you a ticket stating that one user cannot sign in to their Windows profile. The user has already restarted the computer, and other users can log in without problems. What is the next best troubleshooting step?
Rebuild the Windows user profile
Run System Restore
Repair Windows in place
Reimage the computer
Because the problem is limited to a single account, the most likely cause is a corrupted user profile. The recommended next step is to create (rebuild) a new profile for the user and migrate their data. Performing a full Windows repair, reimage, or System Restore would be far more disruptive and unnecessary at this stage.
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
All IT & Cybersecurity Package plans include the following perks and exams .
Our pricing is simple. Full access to all certifications and exams in each package, for one price.
As many practice tests for as many topics as you want.
Use study mode non-stop, no limits.
Access to our AI assistant, Bash, trained to help you pass your exam.
Track your scores over time in study mode and report cards.
See how you improve over time, and where you need to focus.
Access our store with even bigger discounts than before.
Unlimited access to all performance questions and be prepared for the real thing.
All IT & Cybersecurity Package plans include unlimited access to the following study materials.
Create an account or sign in to access our study materials.