During preparation for a network-wide switch firmware update, a help-desk technician must generate a list of every switch with the affected model number, its location, and the user or department currently responsible for it. Which asset management resource should the technician consult first to collect this information quickly?
A configuration management database (CMDB) is designed to store detailed information about configuration items (CIs) such as hardware devices, their attributes (model number, location, owner), and the relationships between them. By querying the CMDB, the technician can rapidly produce an accurate list of all switches that match the specified model and identify where each is deployed. Incident tickets and SLAs focus on support history and service commitments rather than hardware attributes, while onboarding checklists are user-provisioning tools and do not contain enterprise-wide asset details.
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What is a Configuration Management Database (CMDB)?
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What is the difference between a CMDB and incident ticket history?
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Why is a CMDB better suited for asset management than an SLA repository?