During a support call, a sales representative reports that her company-issued Android 10 smartphone has 4 GB of free storage and a strong Wi-Fi signal. When she opens Google Play and taps Install on the new CRM app, the button is replaced by the message "Not compatible with your device." Coworkers using identical hardware running Android 12 can install it. What is the MOST likely cause of this installation failure?
Wi-Fi download restrictions are preventing the installation.
The phone lacks sufficient available storage space for the app.
The phone's operating system is below the minimum version required by the app.
The user does not have permission to install apps from unknown sources.
Google Play checks the minimum OS level declared by the application's developer. If the device runs an older version than the app's minimum requirement, Play Store disables the Install option and shows an incompatibility message. Because the same hardware running Android 12 can install the CRM app, the most probable cause is that Android 10 is below the minimum supported version. Ample free storage, a working Wi-Fi connection, and unknown-source settings would not trigger the specific "Not compatible with your device" message.
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Why does the Android version affect app compatibility?
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How does Google Play check a device's compatibility?
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Can the Android version be updated to fix this issue?