During a battery failure on a two-year-old corporate laptop that is still covered by the manufacturer's three-year warranty, a field technician receives a replacement battery through an RMA (return merchandise authorization) process. To protect the organization's ability to make future warranty claims on the same device, which information should the technician add to the asset record first?
The laptop user's phone extension and department code
The tracking number from the courier that delivered the battery
The replacement battery's serial number and the associated vendor RMA/case number
A note marking the laptop as out of warranty effective on the repair date
Keeping accurate warranty data in the asset database is essential for proving entitlement if additional repairs are needed. The most critical information is the new battery's serial number together with the vendor's RMA or case number; these values link the part to the original warranty and serve as proof that the replacement was supplied under that warranty. User contact details or shipping information may be useful for logistics, but they do not establish ongoing warranty eligibility. Marking the device as out of warranty is incorrect because the original three-year term is still in force.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why is adding the replacement battery's serial number and RMA/case number important for warranty claims?
Open an interactive chat with Bash
What is an RMA, and how does it work in the device repair process?
Open an interactive chat with Bash
What is the role of asset records in maintaining corporate device warranties?