An end-user calls the help desk and states: "My workstation hangs on the Windows logo every time I turn it on. I have to hold the power button for several seconds to shut it off."
When creating the ticket, which of the following problem descriptions BEST captures the user's report?
Workstation freezes on Windows logo during startup; user must perform hard shutdown.
Wireless adapter drops connection intermittently.
Monitor brightness is low, and the keyboard is not responding.
Workstation performance is sluggish, and several applications require updates.
A proper ticket entry should convey the specific symptom, when it occurs, and any user action needed to recover. Option 1 restates the user's observation (freeze on Windows logo during startup) and notes the forced shutdown, making it clear and concise. The other choices describe unrelated symptoms (slow performance, display/keyboard issues, wireless drops) and would mislead the technician reviewing the ticket.
Good documentation practices for ticketing systems emphasize clear, concise issue descriptions to aid triage and escalation.
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Why is it important for a ticket to have a clear and concise problem description?
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What could cause a workstation to hang on the Windows logo during startup?
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What does it mean to perform a hard shutdown, and could it damage the device?