An employee reports that their company-issued smartphone has started rebooting randomly throughout the day. As a first step in troubleshooting, which of the following actions should the IT support team initially consider to address the problem?
Update the operating system
Perform a factory reset
Replace the smartphone battery
Check for recent updates or new apps that may cause instability
Checking for recent updates or new apps is a fundamental first step in the troubleshooting process for devices experiencing random reboots. This involves determining whether any new software installs or updates occurred prior to the issue arising, as they could be incompatible with the device's existing system or contain bugs causing instability. While other troubleshooting actions such as testing battery health, updating the operating system, or performing a factory reset may ultimately be necessary depending on the situation, these would generally follow an initial review of recent system changes.
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Why should recent updates or apps be checked first when troubleshooting smartphone reboots?
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How can you determine if a recently installed app is causing the issue?
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What is the next step if recent updates or app issues are not the cause?