A user's computer has been infected with malware. After updating the anti-malware software, which of the following scanning and removal techniques should be used to remediate the infected system?
Scan and remove the malware in safe mode
Scan and remove the malware in normal mode
Reformat the drive and reinstall the operating system
Boot into a preinstallation environment and remove the malware
Scanning and removing malware in safe mode is the best approach because it starts Windows in a minimal state, loading only essential drivers and services. This prevents most malware from running, making it easier for the anti-malware software to detect and remove the threat. Scanning in normal mode may allow the malware to continue running and interfering with the removal process. While a preinstallation environment can be useful for severe infections, it's not typically necessary for most malware removal scenarios. Reformatting the drive should be considered a last resort, as it will erase all data on the drive.
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What is Safe Mode and how does it help in malware removal?
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Why is scanning for malware in normal mode less effective?
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When should I consider reformatting my drive as a solution for malware?