A user reports that while trying to access a secure website, they receive a warning that the website's security certificate is not trusted. What should be the initial step to resolve this issue?
Check the computer's system date and time settings.
Checking the system's date and time should be the initial step because if the system clock is significantly incorrect, it can lead to SSL certificate errors. SSL certificates have specific start and end dates and times, and if a computer's date and time are incorrect, it may perceive a valid certificate as expired. The other options, though plausible, typically follow the initial date and time verification, especially before reinstalling the browser or escalating to an administrator.
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Why is the system date and time important for SSL certificates?
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What is an SSL certificate?
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What steps should I take if the date and time are correct but I'm still getting warning messages?