A user reports that their smartphone is unable to connect to any WiFi networks.
Which step should be taken first to address this issue?
Reset the network settings on the device
Confirm the network password is correct
Update the mobile operating system
Ensure WiFi is enabled on the device
Ensuring that the WiFi is enabled on the device is the most basic action to take when troubleshooting connectivity problems. It ensures that the device is capable of detecting available networks.
The other options involve more complicated settings that may not address a simple oversight of having the WiFi disabled.
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