A user reports that her Android phone powers off and restarts three or four times a day, but only after she opens a recently installed game. Battery health is reported as "good," storage space is plentiful, and the latest OS update was installed last week. As the technician, which troubleshooting action should you try first to determine the root cause of the random reboots?
Boot the phone into safe mode and observe whether the problem recurs.
Clear the cache partition for all user applications.
Because the restarts occur only when a new third-party game is running, the most likely culprit is a poorly coded or incompatible application. Putting the device in safe mode loads only the core OS and pre-installed apps; if the phone no longer reboots in this state, you have confirmed that a downloaded app is responsible. Clearing the cache could help if an app is merely corrupted, but you must first prove that the app layer is at fault. Performing a factory reset or replacing hardware are far more disruptive and should be reserved for situations where software isolation steps fail to identify the problem.
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What steps should be taken if the issue persists in safe mode?