A user reports that a specific application on their smartphone fails to update despite having an active internet connection. What is the BEST step to take first to address this issue?
Clear the application cache
Check for compatibility of the app with the current OS version
Uninstall and reinstall the application
Check if there is sufficient storage space available on the device
Checking for sufficient storage space is the most logical first step in this situation because insufficient storage can prevent applications from updating, despite the presence of an active internet connection. Clearing the app cache, checking app compatibility, or reinstalling the app might address other issues but aren't typically the first steps if the primary issue is just an update failure.
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Why does insufficient storage prevent app updates?
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How do I check storage space on a smartphone?
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What steps can be taken to free up storage for updates?