A user is trying to connect a new wireless headset to a smartphone. Bluetooth is enabled on the phone, the headset is fully charged, and the two devices are within a few feet of each other, but the headset does not appear in the phone's list of available Bluetooth devices. Which of the following steps should the technician instruct the user to perform first so the phone can discover the headset?
Put the headset into Bluetooth pairing/discovery mode
Restart the phone in safe mode
Enable developer options and USB debugging on the phone
Most Bluetooth accessories (such as headsets) are only discoverable while they are in pairing or discovery mode. Until the headset is placed in that mode-often done by holding the power or dedicated Bluetooth button until an LED flashes-it will not broadcast its identifier and will not appear in the phone's device list. Enabling developer options, turning on NFC, or toggling airplane mode do not make the accessory discoverable.
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