A user has called the help desk and reports that several times a day the computer displays an all-blue screen stating that the PC has encountered a problem. Rebooting lets the user work again for a while. What should you do next?
Ask the user for the stop (error) code shown on the BSOD
Use Safe Mode from now on
Run the command bootrec /fixboot at the next startup
The all-blue screen is the Windows Blue Screen of Death (BSOD). Each BSOD lists a stop code (for example, HAL_INITIALIZATION_FAILED) that pinpoints the underlying driver, hardware, or software problem. The very first troubleshooting step is to record or request that stop code so you can research the specific cause and plan the correct fix. Other actions such as reinstalling Windows or permanently using Safe Mode are premature until you know what the stop code indicates. [Microsoft Support - Resolving Blue Screen errors]
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