A technician submits a change request to deploy an updated accounting application to all finance workstations during the next maintenance window. Policy states that the individual who evaluates risk, coordinates resources, and confirms proper approvals must sign off on the plan before implementation. Which role is responsible for providing this final authorization?
Change management frameworks assign overall responsibility for evaluating risk, scheduling, and securing approvals to the change manager (or a designated change advisory role). While a service desk lead may open or track the ticket, a procurement specialist handles purchasing, and a facilities manager oversees physical infrastructure. Only the change manager has authority to review the full scope, ensure required approvals have been granted, and formally authorize the work to proceed.
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What is the role of a change manager in IT?
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Why isn't the service desk lead responsible for approving changes?