A technician resolved an intermittent Wi-Fi drop issue by updating the laptop's wireless driver and changing one power setting. According to ticketing best practices for clear, concise written communication, which of the following is the MOST appropriate way to record the issue resolution in the ticket?
Wi-Fi repaired.
The wireless driver was updated and a power setting was adjusted to resolve the connectivity issue.
Did some stuff with Wi-Fi drivers; seems fixed now.
Updated Intel AX201 driver to v22.250.0.3 and disabled adapter power-saving; Wi-Fi stable after 30-minute test.
Issue-resolution notes should state exactly what was changed and confirm the outcome without extra commentary or vague language. The response that specifies the exact driver version applied, the power-saving option disabled, and the fact that connectivity was confirmed after testing gives other technicians the critical details they need. The other options are too vague or lack the specific information required for effective future troubleshooting and trend analysis.
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Why is it important to test and confirm resolution before closing a ticket?