A technician must upgrade several Windows 10 laptops to Windows 11 during scheduled maintenance. According to best practices for operating-system upgrades, which action should the technician perform first to minimize the risk of data loss and ensure a smooth upgrade process?
Temporarily disable any third-party antivirus software.
Create a full backup of user data and the current system image.
Convert the system volume to the FAT32 file system.
The very first step in any in-place upgrade should be to create a complete backup of user data (and preferably a system image). If something goes wrong-power failure, incompatible driver, corrupted installer-the technician can restore the devices to their previous working state. Disabling antivirus, updating drivers, or running disk-defragmentation utilities may be useful later, but they do not protect user files. Microsoft's Windows 11 upgrade guidance explicitly recommends backing up files before installation.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why is creating a full backup the first priority during an OS upgrade?
Open an interactive chat with Bash
What is the difference between a full system image and a user data backup?
Open an interactive chat with Bash
Why is FAT32 not recommended for modern Windows systems?