A technician is assigned to install a specialized payroll application for a new group of workstations in the accounting department. The previous administrator documented the exact sequence of tasks needed-disable a specific Windows service, install the application, apply an internal patch, and re-enable the service-but the technician is unsure where this step-by-step guidance is stored. Which type of document should the technician locate to ensure the installation is performed consistently on every PC?
The service-level agreement that specifies application uptime targets
The asset management record for the department's computers
The incident report filed after the application last failed
A standard operating procedure that outlines the custom installation steps
A standard operating procedure (SOP) is created to provide repeatable, detailed instructions for routine or recurring tasks such as custom software installations. By following the SOP, any technician can perform the installation the same way each time, reducing errors and ensuring compliance with company requirements. A service-level agreement defines performance expectations between parties, an incident report records details about unexpected events, and an asset inventory record tracks hardware and software ownership; none of these documents contain the step-by-step process needed for the installation.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is a standard operating procedure (SOP)?
Open an interactive chat with Bash
Why is consistency important in following an SOP for installations?
Open an interactive chat with Bash
What is the difference between an SOP and a service-level agreement (SLA)?