A sales representative says her Android 13 phone shows the company expense-report app's splash screen for a second and then closes. All other apps open normally, the handset has 15 GB of free storage, and the latest system update finished last night. Network connectivity is stable. To address the application fails to launch symptom while preserving user data, which action should the technician try first?
Disable Google Play Protect and reinstall the app from a third-party APK site.
Perform a factory reset and restore the user's data from backup.
Force stop the expense-report app and clear its cache, then relaunch it.
Boot into recovery mode and wipe the device's system cache partition.
For Android apps that close immediately, the vendor-recommended first step is usually to stop the app and clear its cache. This removes temporary files that may have been corrupted during an OS update and often restores normal operation without touching user-created data. A factory reset is far too disruptive for an initial step. Wiping the entire cache partition can help with system-level problems but is unnecessary before app-level troubleshooting. Downloading an APK from an unofficial source introduces security risk and violates standard support practices.
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