A sales representative reports that her personal Android phone, which she sometimes uses for work email, now shows full-screen ads even when no apps are open. She also received a carrier warning that she is near her monthly data cap, even though her usage habits have not changed. She admits she recently installed a "premium" game that was not in the official app store. Which action should the technician take first to address the security issue?
Enroll the device in mobile device management (MDM) and push a restrictive policy.
Uninstall the game that was obtained from the unofficial source.
Perform a factory reset and then restore the user's backup.
Enable developer options and USB debugging to capture system logs.
Pop-up ads combined with unexpected data consumption strongly suggest that the sideloaded game is adware or malware. The quickest way to stop the unwanted behavior and prevent further data leakage is to remove the suspicious application. Factory-resetting or installing MDM are valid remediation or prevention steps, but they are more time-consuming and are not the immediate first action. Enabling developer options/USB debugging does nothing to mitigate the active threat and can weaken security further.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is adware and how does it work?
Open an interactive chat with Bash
What is sideloading, and why is it risky?
Open an interactive chat with Bash
What is Mobile Device Management (MDM) and its purpose?