A sales representative reports that a recently updated navigation app on their Android smartphone opens for a few seconds and then disappears back to the home screen. Restarting the phone did not help, and all other apps work normally. As the help-desk technician, which troubleshooting action should you try next to address the crashing application without risking other data on the device?
Disable automatic screen rotation under Display settings.
Remove and reformat the microSD card used for offline map storage.
Clear the navigation app's cache and data from the Settings > Apps menu.
Perform a factory reset of the phone and restore the user's backup.
The most common first step after a reboot for an app that repeatedly crashes is to clear its cache (and, if needed, its stored data) from the App info screen. Corrupted or outdated cached files can prevent an application from loading properly, and removing them does not affect the user's documents, photos, or settings in other apps. Performing a factory reset, reformatting external storage, or changing display settings are either unrelated to the symptom or far more disruptive than necessary at this stage of troubleshooting.
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What does clearing an app's cache and data do?
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Why is clearing the cache a better first step than a factory reset?
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How do corrupted cached files lead to app crashes?