A help-desk technician plans to replace 20 aging desktop PCs during the next scheduled maintenance window and must submit a change request form for approval. To ensure the change-advisory board can decide whether the request should proceed, which specific detail MUST appear on the initial form?
The serial numbers of each power supply in the old systems
The names of employees who will unpack and cable the new PCs
The business purpose or justification for replacing the PCs
A completed post-implementation review summarizing results
A well-written change request form must explain why the change is being proposed. Stating the business purpose-such as replacing obsolete hardware to reduce support costs-lets the change-advisory board judge whether the effort and risk are justified. Details like who will unpack the systems, individual power-supply serial numbers, or a post-implementation review can be documented later and are not required to justify the request at the approval stage.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why is the business purpose or justification essential in a change request form?
Open an interactive chat with Bash
What roles do the change-advisory board (CAB) play in the approval process?
Open an interactive chat with Bash
What types of information can be added after the change is approved?