A help-desk technician plans to replace 20 aging desktop PCs during the next scheduled maintenance window and must submit a change request form for approval. To ensure the change-advisory board can decide whether the request should proceed, which specific detail MUST appear on the initial form?
A completed post-implementation review summarizing results
The serial numbers of each power supply in the old systems
The business purpose or justification for replacing the PCs
The names of employees who will unpack and cable the new PCs
A well-written change request form must explain why the change is being proposed. Stating the business purpose-such as replacing obsolete hardware to reduce support costs-lets the change-advisory board judge whether the effort and risk are justified. Details like who will unpack the systems, individual power-supply serial numbers, or a post-implementation review can be documented later and are not required to justify the request at the approval stage.
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Why is the business purpose or justification essential in a change request form?
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What roles do the change-advisory board (CAB) play in the approval process?
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What types of information can be added after the change is approved?